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When Can I Terminate M1 Contract: Understanding Your Options

M1 is one of the leading mobile network operators in Singapore, offering a range of mobile plans to consumers. However, circumstances may arise that require you to terminate your M1 contract. Whether you are moving abroad, experiencing financial difficulties, or simply want to switch to a different service provider, it is important to understand the termination process and any associated costs.

In this article, we will explore when you can terminate your M1 contract and what you need to know before doing so.

1. End of Contract

The most straightforward way to terminate your M1 contract is to wait until the end of the contract period. Most M1 mobile plans have a contract period that ranges from 12 to 24 months. If you terminate your contract before the end of this period, you may be subject to early termination charges.

Once the contract period ends, you can choose to either renew your contract or terminate it without incurring any charges.

2. Early Termination

If you need to terminate your M1 contract before the end of the contract period, you will be subject to early termination charges. These charges vary depending on the type of plan you have and how much time is left on your contract.

For example, if you terminate an M1 plan with a contract period of 12 months, with 6 months left on your contract, you may have to pay half of your monthly subscription fee for the remaining 6 months. It is best to check with M1 customer service to find out the exact charges you will incur.

If you are terminating your M1 contract early because you are moving abroad, you may be able to waive early termination charges by providing proof of your overseas relocation.

3. Changes to Terms and Conditions

Another circumstance where you can terminate your M1 contract without incurring early termination charges is when there are changes to the terms and conditions of your contract that you do not agree with.

M1 is required to notify you in writing about any changes to the terms and conditions of your contract. Once you receive this notification, you have the option to terminate your contract without any early termination charges within 14 days of receiving the notification.

4. Poor Service

If you are experiencing poor service from M1, you may be able to terminate your contract without any early termination charges. However, before doing so, you should first contact M1 customer service to try to resolve the issue.

If M1 is unable to resolve the issue and you have evidence of poor service, such as frequent dropped calls or slow data speeds, you may be able to terminate your contract without incurring any charges.

In conclusion, terminating your M1 contract may come with certain charges, depending on the circumstances. It is important to understand your options and any associated costs before terminating your contract to avoid any surprises. If you have any questions or concerns about terminating your contract, it is best to contact M1 customer service for assistance.