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Susan McInnes, the outgoing ceo of the Phoenix-based Standard Life Assurance-based company, said customer services and the customer service agreement “work hard in the field.” People appreciate the service we offer. We know that this is a factor for consultants who decide to do business with us, and we know that it is essential for you and for us to maintain these high standards. Consultants and clients continue to be supported by the same Standard Life employees as they do today and continue to receive the same high levels of customer service. Phoenix has paid more than $3 billion for the purchase of Standard Life and is required to maintain profitable operations in Ireland. You did not purchase the store with the intention of devaluing it. They are delighted with this acquisition. They want to make it a success. Success in business in Ireland depends on maintaining the relationship and trust that Standard Life established with consultants in 184 years. Phoenix CEO Andy Briggs said there was “nothing to worry about” from his relationship with Standard Life Aberdeen (SLA) after learning that insurers disagreed on customer management agreements. After selling its insurance business in Phoenix in 2018, SLA collaborated in a “partnership” in which Phoenix manages the Standard Life brand`s life and retirement offerings and SLA provides asset management for these assets. “This agreement will enable Phoenix to become Europe`s largest life fund consolidator, and the ongoing strategic partnership with Standard Life Aberdeen plc will provide additional growth opportunities.

However, as New Model Adviser initially indicated, the two parties disagree on stock purchase transactions and the cost of customer care, with phoenix warning that this could eventually lead to legal action if it continues to escalate. Both are in commercial disagreement over stock purchase contracts and customer maintenance costs. When questioned by analysts earlier this month, Briggs said the couple`s relationship was strong and downplayed a rift between the two parties. There is no one-way solution to ensure adequate retirement. The adequacy of pension contributions depends on everyone`s retirement expectations at retirement.