Lenovo Incident Support Services offers customer support and assistance with a range of questions, issues, and software for third-party hardware or applications based on the description of the service you ordered (a “Service” each). Lenovo provides one or more support specialists (“Service Agent”) with access to the execution of the specific type of service you have purchased (a “Service Incident”). Support is provided by phone, chat, remote or in-person session, during regular business hours or other hours, at Lenovo`s discretion. Each service is independent of another service and any service incident is separated from another service incident. A service incident will be closed as soon as Lenovo has made reasonable efforts to complete the service. As part of this agreement, Lenovo performs the service you have ordered in accordance with the service description below. Lenovo may change the scope of services at any time. Lenovo makes economically reasonable efforts to assist you during the service incident for the specific service you purchased. However, not all problems can be easily diagnosed or resolved, and some may require you to return your computer to its original state, reload the operating system and application software, reload your personal settings and data, or cooperate with a third-party hardware or software vendor to resolve the issue.

Service Descriptions • Out of Warranty Deposit Repair (OOW) If your computer encounters functional problems and is no longer within the warranty period, Lenovo will verify and diagnose, for a diagnostic fee, the cause of your computer system problems in our custodian repair device. You are responsible for sending the computer to our facility, including all costs and transportation charges. Once you have identified the cause of the problems, Lenovo will contact you to explain the problems and create an offer for the costs of work and parts to repair your computer system. If you agree to pay the specified repair fee, Lenovo will repair the computer. Alternatively, you can ask Lenovo not to return the repaired computer. Lenovo returns your computer system to you at Lenovo`s expense and expense. This service only applies to laptops and desktops. • Customer-induced Damage (CID) If malfunctions occur on your computer due to customer damage, Lenovo verifies and diagnoses, for a diagnostic fee, the cause of the problems on your computer system in our custodian repair system.

You are responsible for sending the computer to our facility, including all costs and transportation charges. Once you have identified the cause of the problems, Lenovo will contact you to explain the problems and create an offer for the costs of work and parts to repair your computer system…