Space Pawdyssey

And in talking with different SharePoint employees, they didn`t know what a service level agreement was, and once I explained it, they said all the things that are, “Why not see if we can use it for our SharePoint support, at least we`d know what`s supported!” In the event of a service interruption, you can find a reference to the service in question in the M365 Admin Center under Health > Service Health > Incidents. Of course, if the admin center is hit, you can`t see anything anymore, which is why I`m usually happy to follow the @MSFT365Status Twitter`s hand. I have a full contribution on how you receive push notifications if an M365 service is down, if you are interested. I made this mathematics available and asked for explanations to explain why this was not my tenant`s situation. In the end, the Microsoft employee replied that my calculations were correct, and they told me that I would receive the service credits, and gave a list of the amount I would receive in credit for our four accounts. At the end of the day, we get the service credit that I feel we deserve. So my takeaway here is not to accept the initial denial of service credits. Step back if you think you`re right. And if you are not sure, do not give up: put the load on them to justify why you are not entitled to credit. You are a trillion dollar company and you can afford it.

But seriously. If you`ve been careful, I`m sure you`ll remember the failure of Azure Active Directory on September 28, 2020. In the absence of AAD, virtually all Microsoft services were down. This was incident ID MO222965. So we work under the AAD SLA…